Freight FAQs
How will I know if my order requires a liftgate?
If your delivery location does not have a loading dock or forklift available for unloading, a liftgate may be required.
How long will it take to receive my freight order?
Freight order processing and transit times can vary depending on order volume, carrier availability, and delivery location. Our team will provide an estimated timeline when your freight quote is prepared. While many freight shipments are delivered within approximately 3–7 business days after shipment, delivery times may be longer during peak ordering periods.
Does it matter if my shipment is being delivered to a business or residential address?
Yes. Freight rates are determined in part by the delivery location. Business deliveries must be located within city limits and be accessible to commercial freight carriers. Residential deliveries, rural locations, farms, and addresses outside city limits may require additional services and fees, which can affect your freight quote.
If you are unsure whether your delivery address qualifies as a business or residential location, our freight team will review the address and help determine the appropriate classification.
Do I need to be present when my freight order is delivered?
Yes. An adult must be available to receive and sign for all freight deliveries. Freight carriers require a signature upon delivery.
What should I do when my shipment arrives?
Before signing for your shipment, carefully inspect all items for any visible damage or shortages. If damage is present, note it on the delivery receipt before signing and contact our customer service team immediately.
What if my shipment arrives damaged or incomplete?
If you notice any damage, missing items, or shortages, please document the issue with photos and contact us as soon as possible. Prompt reporting helps us work with the freight carrier to resolve the issue quickly.